Find the model tag
Photograph the full model and serial label. It may be inside a refrigerator compartment, door frame, drawer, control area or appliance opening.
BEFORE THE TECHNICIAN ARRIVES
Luxury Appliance Repair Guide
Use these quick preparation steps to make your repair request clearer and protect the appliance when a serious symptom appears.
Record the symptom
Note error codes, unusual sounds, temperatures, leaks, smells, when the issue started and whether power was recently interrupted.
Protect the home
For active leaks, stop the cycle and shut off the appliance water supply when safe. For smoke, sparks or gas odor, leave the area and contact the appropriate emergency provider.
Text useful photos
Send one full-appliance photo, the model tag, the display or error code and the exact area where you see a leak or damage.
Check local coverage
Use the service-area directory to confirm your community and ZIP code are listed before requesting availability.
Request service
Include your name, callback number, ZIP code, appliance, brand and a concise description of the failure.