HELP CENTER
Questions & Answers
Fast answers before you call, text, or text for luxury appliance service.
Do you repair built-in Sub-Zero refrigerators?
Yes. Send the model tag and a photo of the control display or problem area so the technician can review the unit before scheduling.
What should I send when texting for service?
Send the appliance brand, model number, ZIP code, a clear photo, and a short description of what the appliance is doing.
Can I request service for a Viking range or oven?
Yes. Include whether the issue affects ignition, burners, oven temperature, controls, or more than one function.
Do you offer same-day appointments?
Availability changes by location and technician schedule. Call or text to check the earliest opening.
Which Los Angeles areas do you serve?
MSS is based in Westchester 90045 and accepts requests across the listed Los Angeles, South Bay, Westside, central LA, and nearby communities.
Should I turn off a leaking appliance?
If it is safe to do so, stop the cycle and shut off the appliance water supply. For electrical danger, smoke, or gas odor, leave the area and contact the appropriate emergency provider.
Do you service luxury wine coolers and ice makers?
Yes. Provide the brand, model tag, temperature reading, error code, and when the issue started.
How does booking work?
Text the appliance, brand, ZIP code, symptoms, and a model-tag photo. MSS can then discuss availability and next steps.
Still need an answer?
Text a photo and the model tag or call a technician.